SHIPPING

MOST ORDERS ARE DELIVERED WITHIN 5-7 BUSINESS DAYS

Orders are shipped on regular business days, Monday to Friday, excluding statutory holidays.

Orders must be received by 12:00 AM (mid-night) EST and the order will be processed the following business day.

Orders typically ship in 2-3 business days after being placed. Please note that shipping to select rural or remote destinations may result in extended shipping times.

We reserve the right to modify shipping offer rules and regulations or to discontinue shipping offers at any time without notice.

If you have additional questions, please contact through email info@monarchcricket.com

 

CANADA AND USA SHIPPING

Depending on the item(s) you purchase on www.monarchcricket.com and the location to which the items will be delivered, different shipping methods are available. During Checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are based on the shipping method of choice, the weight/size, and the shipping destination of the order. Total shipping and handling charges will calculate and display during Checkout prior to the completion of your order.

OR

Pick one of the fixed shipping rates, as follows:

All shipping and handling charges on www.monarchcricket.com are stated in Canadian dollars.

 

INTERNATIONAL SHIPPING

For international shipping online, please be sure to include a phone number and email address. All international orders are subject to customs, duties and taxes imposed by the country of delivery.
 
The International Shipping Process: 
  • Once the order is submitted it is placed on hold for further review.
  • The purchaser will be contacted via email with the shipping charge and to confirm the recipient is aware that there will be customs and duties due on delivery. This is a charge imposed by your country and this charge is not included in the total price provided by Monarch Cricket.
  • Your approval is mandatory for the order to be processed and shipped.
  • For the protection of the card holder, additional information may be requested for the order to be processed and shipped. You will be contacted via e-mail if additional information is required.

GENERAL SHIPPING TIMES 

When you receive your order depends on the availability of the product(s) and where the product is being shipped. Please note that packages are not shipped on Saturdays or Sundays.
For orders with different billing and shipping addresses, you will be contacted by our Customer Service department to confirm the order. This may delay the shipping of your product.

DELIVERY AREAS

For your convenience, we deliver anywhere in Canada and USA. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number with your order.

METHODS OF DELIVERY

To give you the best possible service, we use a variety of couriers depending on which best suits your needs. We will tell you which courier company is handling your delivery when we send you your shipping confirmation email.

Please note that when the delivery team brings a package to your home, they need a signature in order to finalize the delivery. This means that the package must be accepted and signed for by someone at your delivery address. If you are unavailable when the courier makes a delivery, you will get a notice telling you the address of the distribution centre where you can pick up your package.

For your own security, please bring proper photo identification with you when you pick up your package.

 

Oversized Items:

Due to Canada Post weight restrictions, any item that is greater than 30kg/66lb will be delivered via other courier.