FAQ'S / CONTACT US
1-613-252-7494
WHEN WILL I RECEIVE MY ORDER?
Orders for in-stock items will be processed and shipped within 2-4 business days. Orders placed before 12 am EST (midnight) for expedited shipping will be shipped the next business day. Orders placed over the weekend will usually ship on Monday.
** For orders with different billing and shipping addresses, you will be contacted by our Customer Service department to confirm the order. This may delay the shipping of your product.
CAN I RETURN SOMETHING I DON'T LIKE?
Sure! If you're just not feeling the love for your purchase, make sure it's unused, unwashed, has all original tags and packaging intact, is in resalable condition, and we'd be happy to take it back for a refund within 30 days of the original shipment date. Please email us at info@monarchcricket.com with a brief reason for your return before you send the package back.
You will be responsible for paying for your own shipping costs for returning and exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
WHAT IF MY ORDER IS DEFECTIVE OR I GOT THE WRONG THING?
No problem. Please email us at info@monarchcricket.com with a quick description of the problem (a photo is really helpful, too), and we'll take care of it ASAP!
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa and MasterCard. We can accept PayPal by request. No card information is saved and remains the private property of the card holder at all times before, during, and after the product purchase. PayPal is an alternative payment method for those who do not want to use their credit cards.IS YOUR PAYMENT SAFE?
Monarch Cricket takes many active steps to ensure the absolute safety of your credit card and personal information. We process all credit card sales via a fully secured and reputable third party payment processor.
We do NOT keep full credit card information on record.